Delivery & Returns

DELIVERY

All orders recieved by 3pm PST Monday - Friday, will ship out same day unless backordered.

Your insoles will be delivered within 2-8 days of the shipping confirmation, depending on the shipping option you choose at checkout. 

Advertised insole pricing excludes shipping and handling charges. Shipping and handling charges will be added to the total price upon checkout. We do our best to find the most competitive shipping rates possible. 

All orders within the United States over $99 receive FREE SHIPPING.


CUSTOMS & DUTIES

All orders shipped outside of the United States may be subject to additional customs and duties fees. It is the customer’s responsibility to be aware of and to pay any such fees.

For rate information, please call (818) 781-7196.
 

RETURN POLICY

We stand behind our product materials and workmanship with a 30 day money-back guarantee.

If you are not completely satisfied with your new DoctorInsole orthotic insoles, return them with your receipt within 30 days, of you receiving the product, for a credit or refund. Not valid for misused, abused, or improperly cleaned DoctorInsole products. THIS GUARANTEE IS SUBJECT TO THE RETAILER’S RETURN POLICY. 

We guarantee the poly-shell of our insoles against breakage for one year under normal conditions, and are happy to replace any product to ensure complete customer satisfaction.  

Once we have received and inspected your return (usually within 72 hours of receipt) your refund will be issued within 7 business days and you will receive an email confirmation that your return was completed. Please note, depending on your financial institution it may take an additional 2-10 business days for the credit to post to your account.


HOW DO I RETURN AN ITEM?

If not completely satisfied, simply return the product for a prompt refund. We do not charge a restocking fee however you will be responsible for the cost of mailing the order back to DoctorInsole if required. Original shipping and handling fees are non-refundable.

The original email order confirmation, packing slip and all original packaging materials must be included with your return.

Credit Card purchases will be credited to the original purchase credit card account.

We cannot accept returns of final sale items.

Please put the original packing slip in the return and ship it to us at: 

DoctorInsole
8581 Santa Monica Blvd, #701
West Hollywood, CA 90069

When the product is received, we will be happy to issue you a refund on the same account that it was purchased.

If you have any questions, contact us at: 

(818) 781-7166 or customerservice@doctorinsole.com

*Please note wholesale orders do not apply to the above terms. Please see our Wholesale Terms and Conditions for more information on delivery & returns.